SHIPPING AND PAYMENT INFORMATION

Important Notices

1. We do not offer in-person pick-up for our products
2. All shipping rates are calculated in NZD (New Zealand Dollar). We currently do not ship outside of New Zealand.
3. We are not able to deliver to post office boxes or private boxes. We can only ship to physical addresses.

 

Domestic Shipping Timeframes

All of our prints are printed on demand, which means prints can take up to 5-7 working days to print and prepare. Shipping to a New Zealand address can take a further 5 working days. Rural deliveries are expected to take an extra 2-3 working days. Once your order is placed and the print is on its way to you, we will notify you via email. Please ensure your address is recognised as an address that receives mail.

 

Domestic Shipping Rates

We charge a flat fee for all shipping within New Zealand of $15. If your order is over $200 (inc. GST - Goods Service Tax), domestic shipping will be free of charge.

 

International Shipping

We currently only ship domestically within New Zealand; we do not ship internationally.

 

Shipping: Standard NZ Domestic Shipping

Estimated delivery time: 5 to 8 working days

Standard Cost: $15 inc. GST

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Shipping: Promotional NZ Domestic Shipping

Estimated delivery time: 5 to 8 working days

Standard Cost: FREE if the order is over $200 inc. GST

 

Checking the Status of your order

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 2 working days for the tracking information to be emailed to you. If you haven’t received your tracking number within 2 working days of receiving your shipping confirmation email, please contact us at contact@kirkla.co.nz with your name and order number, and we will look into it for you. Tracking numbers will always be sent in a separate email to you.

 

Customer Support

If you have any questions about your order or need assistance with shipping, please don't hesitate to contact us at contact@kirkla.co.nz. We're here to help!

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Track and Trace

All of our products that require shipment will include a trace and trace number to offer peace of mind. This will be sent to you via email once your purchase has been packaged.

 

Shipping to P.O. boxes and Signature upon delivery

We are not able to deliver to post office boxes or private boxes. We can only ship to physical addresses. If you are not going to be home to receive your order, please have it delivered to your workplace instead.

Our packages require a signature upon delivery.

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Refunds and returns

For information regarding refunds and returns, please visit our return and refund policy